How can we help?
For help with How’s My Skin, product feedback, or privacy requests, contact the Grow Labs LLC team.
Email support
Include “How’s My Skin” in your subject, your app version, and a short description of the issue. Please avoid sending face photos or sensitive health information unless needed and specifically requested.
Delete your app data
Open Settings → Reset app to clear your saved app information and local caches. You can also remove individual products or journal photos. Manage exported copies, your photo library, and device backups separately. For information held by our support team, request deletion by email. The current app does not require an account.
Manage permissions
Change camera, photo-library, location, and notification permissions in your device’s Settings. Optional analytics can be changed in the app’s Settings.
Manage an Apple subscription
If you have an active subscription, open iPhone Settings → your name → Subscriptions. Resetting or deleting the app does not cancel it. For Apple purchase refunds, visit Apple’s purchase support. The current preview does not complete real purchases.
Product information looks wrong?
Check the package label and manufacturer’s information. You can edit your saved product details or choose another match. Send us the product name and a description of the mismatch to help us investigate.
Privacy and terms
Read our privacy policy and terms of use for details about data handling and using the service.